Frequently asked questions

How do I book a class?

All classes must be booked in advance via our website or booking system. Simply create an account and choose your class. Walk-ins are not guaranteed, so we recommend booking ahead.

How do I book a private session?

For personal training or private sessions, please contact us directly via email at info@abaohaus.com. We’ll guide you through the options and booking process.

When should I arrive?

Please arrive at least 10–15 minutes before your class starts. Doors will close at the start time, and late entry is not permitted. No refunds or credits are given for late arrivals.

What is your cancellation policy?

You can cancel or reschedule your class free of charge up to 6 hours before the start time.
Cancellations made less than 6 hours before class will be charged in full or deducted from your package/membership.

Can I get a refund for unused classes or no-shows?

All payments are non-refundable. This includes missed classes, late cancellations, and no-shows, except where required by law.

Is there any flexibility if I cancel late?

Members receive one goodwill late cancellation per calendar year, where a class credit may be restored. This does not apply to no-shows and is granted at our discretion.

Who can participate in classes?

Classes are open to participants aged 18 and over. Minors may attend only with written consent from a legal guardian.

Can I attend if I am pregnant or postnatal?

Participation in heated classes is not permitted during pregnancy or postnatal recovery. Postnatal clients may only return after receiving medical clearance.

What should I wear?

Grip socks are mandatory for all classes. Please wear appropriate workout clothing.

What should I know about the warm room?

Classes take place in a warm environment. Please ensure you are well hydrated before and after class, and listen to your body at all times.

Are my belongings safe?

ABAO HAUS is not liable for lost, stolen, or damaged personal belongings. Please keep valuables to a minimum.

Do you offer memberships?

Yes, we offer memberships with flexible terms (1-month and 3-month minimums). Memberships renew automatically unless cancelled before the next billing cycle.

How do waitlists work?

If a class is full, you can join the waitlist. If a spot becomes available, you may be automatically added up to 60 minutes before class and notified via the booking system.

Will photos or videos be taken?

Occasionally, we may take photos or videos for marketing purposes. This will only happen with your prior consent.

Do I need to sign anything before attending?

Yes, all clients must agree to our liability waiver and terms & conditions before participating in any class.